About OktaCRM
Delivering exceptional voice services with certified expertise and global reach
Our Story
OktaCRM was founded with a vision to bridge the gap between global talent and businesses seeking quality customer service solutions. We recognized that many companies struggle to maintain high-quality customer support while managing costs effectively.
Our solution was to build a network of skilled professionals across the globe who could provide exceptional English-language voice services at competitive rates. Today, we're proud to connect businesses with talented individuals from diverse backgrounds, creating opportunities for both our clients and our team members.
Our Credentials & Certifications
e-ISO
International Standardization Organization at Egypt
Our e-ISO certification demonstrates our commitment to maintaining international quality standards in our operations in Egypt, ensuring consistent service delivery and continuous improvement.
ICMI
International Customer Management Institute
Our partnership with ICMI ensures our team stays current with the latest customer management best practices and industry standards, providing our clients with cutting-edge service solutions.
CICSP
Certified International Customer Service Professional
Our team members hold CICSP certifications, validating their expertise in international customer service standards and practices, ensuring professional interactions with your customers.
CRM
Customer Relationship Management
We're certified in leading CRM platforms and methodologies, allowing us to seamlessly integrate with your existing systems and provide comprehensive customer relationship management services.
EQO
Egyptian Quality Organization
Our EQO certification demonstrates our adherence to Egyptian quality standards, ensuring that our operations in the region meet or exceed local and international quality benchmarks.
BU-EDU
Benha University
Our partnership with Benha University allows us to recruit top talent and provide ongoing education and training opportunities for our team members, ensuring they remain at the forefront of their fields.
STEM
Science, Technology, Engineering, and Mathematics
Our focus on STEM education ensures our team has the technical knowledge needed to support clients in technology-focused industries, providing informed and accurate assistance to your customers.
Our Values
Global Excellence
We believe talent knows no borders. We connect skilled professionals from around the world with businesses seeking quality service.
Quality Assurance
Our certifications reflect our commitment to maintaining the highest standards in every interaction with your customers.
Continuous Learning
We invest in ongoing training and education for our team, ensuring they stay current with industry best practices and technologies.